Learning & Capability · Melbourne / Geelong · Project, contract and permanent
I work out what capability a change actually requires, then build the thing that closes it.
Most organisations ask for a course, because a course is what people know how to ask for. Often the answer is something else. I test the brief first, then design, build and measure what actually closes the gap. Rail safeworking, payroll and finance systems, disability planning, aged care regulation, contact centre operations.
NDIA · ASIC · Aged Care Quality & Safety Commission · Golden Plains Shire · 14,954 learners reached · two NDIS Light Up Awards · M.Ed (Work & Learning)
Selected work
Case study
NDIA Contact Centre: competency-based onboarding
A nine-week competency-based onboarding program for the National Contact Centre, put together with the teams who would run it, through a live CRM migration.
Program delivery
Government
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Case study
NDIA: First Nations cultural-safety learning ecosystem
A program strategy for embedding cultural safety across the workforce, built on the principle that safety is judged by the people who receive it. Shown here as strategy and design. The cultural content itself is shaped with First Nations people.
Leadership & strategy
Government
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Case study
Contemporary Disability Rights: national induction module
A rights-based induction module co-designed with the disability community, now 14,954 completions.
Learning & instructional design
Government
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Interactive diagnostic
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About
My background is vocational and adult education, most recently inside Commonwealth agencies and regulators. I still design and build the learning myself, which keeps me honest about what is actually possible.